The ideal current range for CES is below 500 microamperes; in the 100 – 350 range. At that level the output from both devices are identical. Check to make sure you are using a fresh battery and that the ear clip plug is pushed all the way in to the jack, flush against the side of the device. If it is not, push hard until it snaps. If that doesn’t work please contact us for further assistance or warranty service.
Thank you,
Christy Lee
Electromedical Products International, Inc.