Alpha-Stim Terms and Conditions

Please see below for Alpha-Stim^® technologies terms and conditions of sale, as well as information on return policies, service, and warranty coverage.

Terms and Conditions of Sale

In the United States, a prescription or order from a licensed healthcare professional is required for the device to ship. Please fax the prescription to 940-328-0888 or email to info@epii.com. If you do not have a doctor and would like to use telehealth to obtain a prescription, click here.

Processing and Shipping

Please allow 1-2 business days for processing before order ships. Alpha-Stim M or AID orders require a prescription before processing. Refund of shipping charges will not be provided due to carrier delays.

Return Policy

While the Alpha-Stim is significantly effective when it is used correctly for 9 out of 10 people who use it, it will not work for everyone. If the Alpha-Stim is not working well for you, please first contact your healthcare practitioner, your local authorized Alpha-Stim distributor, or EPI for technical and/or clinical support.

If for any reason you wish to return your Alpha-Stim, you may return it within 30 days of purchase and get a full refund, less a 10% restocking fee. Product must be in good, working, resalable condition and returned with all accessories, packed in the original case. Valid only for your first product purchase. 30-day money-back guarantee excludes devices not purchased directly through EPI.

Click here to complete a sales refund request form.

Service Information

The Alpha-Stim is not user serviceable (self-serviceable).

To obtain service help, please first contact your authorized distributor or EPI for advice or a Return Material Authorization number (RMA). If necessary, send the entire device, with all accessories, packed in the original case, if available.

Send it insured, freight prepaid, and include a copy of your invoice and a note describing the problem. Please do not forget to include your return address, including country, and your phone number, along with fax and email if you have them.

Warranty Coverage

Electromedical Products International, Inc. (EPI) warrants to the original purchaser (and no one else) that each new Alpha-Stim is free of defects in workmanship and materials under normal use for a period of 5 years from the original purchase date, except for accessories. Warranty/product registration must be completed online to validate the warranty.